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Frequently Asked Questions

How are Covid-19 measures handled?

To ensure 1.5 metres distance from each other, the number of people who can sail at the same time is limited. Booking your tickets is currently only possible online. Before boarding, we will do a health check. On board we ask that you pay contactless wherever possible and to disinfect your hands. We will do everything possible to keep the environment as clean as possible.

What are the advantages of booking online?

After completing your order, you will receive your e-ticket in your mailbox within a few minutes. You are assured of admission and you can reserve your own table in advance!

Can I buy my tickets elsewhere?

No, tickets are only available from MS Onrust. Ordering can be done quickly and easily online.

Do you sail when the weather is bad?

Nothing is as unpredictable as the weather! If it rains, we will sail and make the best of it. Only if there is a heavy storm will we cancel the cruise. Should this happen, we will contact you personally.

Can I cancel my reservation?

No, see the Ship Rules. For urgent matters we ask you to contact us.

Is first aid available?

Yes, there is an emergency medical service and an AED on board. If assistance is required, please speak to one of the crew members.

Do I have to print my e-tickets?

No, this is not necessary. Please make sure that you can show and scan your e-tickets. If you prefer to bring printed tickets, make sure they are legible and undamaged.

Is there a guide?

Yes, the guide will provide interesting information about the Oosterschelde National Park. This is narrated in Dutch. Information pamphlets are available in several languages.

Which table numbers are outside?

Places 21 to 45 are outdoor seats. Here you have a great view over the Oosterschelde. Wear appropriate clothing!

Can I bring my own food and beverages?

No, this is not allowed. During sailing, the galley is open. See our menu.

Can I charter the ship?

We regularly organise parties and other private events tailored to your needs. Please contact us for the possibilities.

Can I only order food and drinks in advance?

You can order snacks and drinks when you buy your ticket(s), but you don’t have to. If you feel like eating or drinking something on board, you can order it on the spot.

What if there is no sailing due to storm or insufficient capacity?

Based on the weather forecast, it will be decided 4 hours in advance whether the boat will sail. If the cruise is cancelled, you will be informed personally and can choose to rebook the ticket or receive a full refund.

Can I park nearby?

Yes, you can park for free at our mooring in the port of Burghsluis.

What are the payment options for booking online?

You can pay with iDEAL, credit card, PayPal and Bancontact.

Can I smoke on board?

No, smoking is not permitted on board.

Can I heat up baby food on board?

No problem, just ask the crew and they will heat it up for you.

Can I board with my (electric) wheelchair or scooter?

Yes, you can; the lower deck is wheelchair friendly. The toilets are wheelchair accessible up to 1 meter wide.

Do you serve vegetarian dishes on board?

Yes, there are several vegetarian dishes on our menu.

Do you offer trips for scattering ashes?

Yes, we are here to help you say an honourable goodbye. Read more on this page.

Can the dog come along?

Dogs are welcome on board, provided they are kept on a lead. A bowl of water for your dog will be provided. We charge a small fee for your four-legged friend.

Can we sit indoors?

Certainly, our salon with heating can accommodate 100 people. Ideal for cruises on cold(er) days! If you want to sit inside, please take this into account when booking.

Can I change locations (from inside to outside and vice versa)?

No, but the seat you have reserved is yours during the cruise. Check beforehand where you want to sit and think about clothing suitable for the weather conditions and the chosen seat. If, in spite of this, there is still an urgent need to change seats, ask about the possibilities.

Can I pay by chip ā€˜nā€™ pin on board?

Yes, please do! You can also order and pay for your tickets, food and drinks online.

Do you offer gift vouchers?

Yes, you can order a gift voucher online. Gift a full cruise or choose a fixed amount that the recipient can spend on the MS Onrust. Read more about our gift vouchers.

What is the age limit for the child rate apply?

The children’s rate applies to children aged 0 to 11 years.

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Pick up point

Nieuwe Havenweg 5
4328 NK Burghsluis
E informatie@ms-onrust.nl

Get in touch

+31 653535297